Reviews

"I had no water due to a failed well pump- Scott was able to get to my house very fast, order the part and replaced it immediately. Scott is very professional, friendly and knowledgeable- he talked me through my options with my old pressure tank so I could make an educated decision with upgrading to a new system. I have already recommended Kelly James Well Pump & Plumbing Services to family members and Scott gave them excellent service as well."

"Scott was amazing. Took my frantic message on a Sunday morning when our pressure tank went out and started spraying water all over our basement. He came that same morning and had us up and running again by noon. A+. Excellent service!!’ "

"Our call was responded to quickly and Scott came right out and put in a new well pump. He was straight forward and friendly. We went from panicking about not having water to problem solved in a few hours."

"Scott came out and gave me an estimate for a tankless water heater. He was quick, knowledgeable and honest. Made the entire process easy. Scott and Kelly did a beautiful installation. On time, professional, and you can tell they care about what they do. Went the extra step and made sure everything worked and was functioning in the house before they left. Cleaned up afterwards. These guys are my go to for sure. "

"Scott answered his phone on a Sunday and was out to fix my well pump within a few hours. He was professional, explained what he was doing and just a genuinely nice guy. I highly recommend Kelly James Services. "

"Extremely knowledgeable and communicates so that one can understand the issues. They have history of the area regarding aquifers, pumps older than 50 years, and current regulations. Professional and always smiling when leaving; even though they worked in tight spaces. "

"Scott was out within an hour of my call and had my well pump replaced a couple hours later. You could tell he took pride in his work. I would recommend Kelly James to anyone needing service"

"Had an issue with an old hose bib. Stripped threads. Frustrating.
Kelly was here the next day to pop in a new one. I’ve used him before for a more serious problem.. a failed sump pump.
That time, he showed up the SAME DAY and probably saved me from a flooded basement. "

"Safe to say I've found my new "go-to" water guys at Kelly James Service!

I originally called when my water softener stopped...softening. They came out really quickly, talked me through what might be happening and ultimately addressed the issue at no charge. I was so impressed I invited them back to replace my old well pump a few weeks later at a very reasonable price.

Highly recommend this family business for your water needs!"

"I appreciated the flexibility to move my original appointment. Knowing that if the sump failed, they would head over regardless of appointment time. On time, friendly service. Walked me through what was done. Definitely recommend"

"Very friendly, knowledgeable and went over all details of the issue. Definitely will have them on my favorite list and recommend them highly. Thanks Scott!"

"Kelly and his son Scott have been servicing our home and rental properties since 2018. We appreciate their quick response when we need service and they provide excellent workmanship! Highly recommend this outstanding, family business!"

"Had a leaking water heater got it changed out in the same day! Very satisfied with the service and price was reasonable
"

"Scott did a great job! Showed up exactly when he said he would. Same day service! Lucky for us it was just a pressure switch. Great attitude and was very respectful and concerned about the cleanliness. Had fun conversations as well. Very friendly. Will call again!"

"Excellent service, knowledgeable and professional, this is a father/son family business in Oconomowoc. Took time to answer ALL my questions and didn’t try to sell me anything unnecessarily! Will definitely call when I’m ready to move forward on a reasonable plan. Thank you!!!!"

"Kelly James did a great job in the knick of time for a plumbing emergency. I needed a new water heater and water softeners and didn't know who to call. My neighbor told me about him, and I know I had seen his truck around the community so I looked him up to give him a call. Him and his son are professional and cost effective. Definitely give them a call!"

"Very prompt, does a great job, very pleasant and definitely will use them again."

"Outstanding. After inquiring about getting a new pressure water tank, we had a knock on our door in 15 minutes. We were moved up on the schedule that same day due to the fact that we had no running water. Later that afternoon we were up and running with a new water tank. Service was excellent and the price was reasonable. We will use the service(s) again and refer our family/friends to do the same."

"Scott is super to work with!!"

"Kelly was great! He was able to come out and fix my dishwasher line quickly and at a great price. Highly recommend! "

"They are simply the best! Do great work, are responsive and stand by their work. I highly recommend you give them a shot. Kelly is awesome too!"

"I called Scott from Kelly James Plumbing to let him know I had a light mist coming from a brass elbow connected to our pressure tank. Scott was able to come out, and replace it very quickly. When Scott told me there was no charge I didn’t expect that (the brass elbow was a defect and had nothing to do with the install of the tank this past summer.) I have used Kelly James plumbing many times in the past, and this is why; they are honest, reliable, do quality work and stand by it. I have recommended others and they would all agree Kelly James Plumbing is the way to go if you are looking for a honest reliable company."

"Scott was awesome, he came out and replaced our well pump and set the depth lower to make sure would not run into future water issues. Was personable, communicative and knew his stuff. Also transparent in what he was seeing and explained the process. Would recommend to anyone looking for well pump services."

"I was having water softener problems and it needed to be replaced, so I called these guys and I'm glad I did. Quick, professional and quality service. I can't recommend them enough!"

"Installed a new well pump at my parents home. Work was done in a professional and timely manner and looks absolutely fantastic. Would 100% recommend their services!"

"Kelly has been our plumber longer than I can remember and I would never consider using anyone else. And now we have the pleasure of his son Scott. Both of them are professional, knowledgeable and have a wicked sense of humor!
Would recommend them highly!
The Benisheks"

"Woke up this morning out of water, called Scott, and within 1 hour, he was over and replaced my well pump! He was extremely professional, considerate, & knowledgeable. He knew exactly what needed to be done & executed it perfectly! We could not recommend Kelly James Service more!"

"Kelly and Scott came to my rescue once again
My grinder pump decided to quit
Made the call and these guys got the job done as always
Only plumber I call "

"Kelly has taken care of all my plumbing problems over the years-many of them over weekends and holidays. He responds quickly and does an excellent job-his son Scott is following in his footsteps and they have worked together when the job requires it. I couldn’t be happier with them and highly recommend!"

"I have used Kelly James for over 20 years. He's the best. Class Act. Don't even consider another plumber !!!!"

"Scott came over today and quickly removed our disposal and re-plumbed the sink. Scott and Kelly do the neatest job of any plumber we have ever used and leave everything better than it ever was. They are courteous, friendly, and take pride in what they do."

"Perfect service. Thanks! "

"I was experiencing symptoms of a failed pressure tank and Kelly James came recommended by a neighbor of ours. Kelly stopped by within 24 hours to diagnose the issue and advise on an appropriate size tank for the needs of my home. The following business day, his son Scott was there to replace the tank and did an incredible job from start to finish. I am very glad I called Kelly James and would recommend to friends, family & neighbors!"

"Water heater leaking required replacement soon. Called Kelly at 9:00 A.M and he had Scott over by 2:00 P.M. to assess severity (slow leak into existing pan). Returned early next morning with new heater, all necessary equipment and new shower faucet repair kit. Scott did an excellent job with a very neat installation of all my requirements. I am a very "Happy Customer" who would recommend Kelly James to anyone in need!"

"Highly recommend! We used Kelly James to have work done on our well last summer and just installed an iron curtain system. Top quality service, prompt responses and friendly. Scott was very knowledgable and knew exactly what we needed to get the job done. There's no question who we'll be calling in the future. "

"Basement started flooding. On a weekend, of course! I called three plumbers. Kelly was the only one who responded. He fixed the issue right away (had a new sump pump right in his truck.) Excellent work! Next time, I’m gonna call Kelly James ONLY ! "

"This guy has been my go to plumber for the last 20 years. I moved in this town as a single mother of 4. Not sure where to turn, I opted for “local” Hometown small business. He showed up professional with great speedy response. Happy to see his son following in his footsteps. Highly recommend Kelly & his son."

"Called on a Thursday at 1130 showed up by 130 and came back Friday am at 8 to replace our well pump and get our house back with water! Quick great service! Will return for life. "

"Called Them on Thursday and he came out the very next day! Had a new well pump and pressure tank installed. His son did the work and was very professional and friendly. He respected my yard and my home. I have cats and he made sure to close all the doors when going in and out so as not to let them out. As far as I know the cost was well within the average for this area. I HIGHLY recommend Kelly James for ALL of your Plumbing and Well needs."

"Great work, love that it’s a father-son operation, trustworthy, and treated us fair"

"Thank you for the excellent service. From the beginning to the end Scott was very professional and did a great job. "

"We needed new well pump, laterals, water tanks and water heater. No basement, steep hill, second floor install in small area with narrow a staircase. Lots of challenges. Kelly and his son Scott were outstanding. They worked long hard days. We are very satisfied and highly recommend KellyJames Service."

"They are the best at replacing well pumps. Couldn't be happier with their work. 10/10 recommend them for any of your well pump needs."

"I needed a well pump put in and Scott and Kelly were able to fit me in quickly and did a great job. I would recommend to anyone for their plumbing needs."

"Kelly has been our plumber longer than I can remember and I would never consider using anyone else. And now we have the pleasure of his son Scott. Both of them are professional, knowledgeable and have a wicked sense of humor! Would recommend them highly! The Benisheks"

"The best communication from any contractor we've ever worked with and the quality of their work was just as notable. Great experience and fair pricing. Highly recommend these guys!"

"Scott showed up right on time. I told him which faucets to replace and he explained to me that one of them would not work as I had hoped. He said it was an old installation and to update it he would have to cut into drywall. He wanted to check with me first about that before just diving in. I was very happy he did so I could decline the work. We will fix that 2nd faucet when we do the remodel. Thanks for the save!"

"This guy has been my go to plumber for the last 20 years. I moved in this town as a single mother of 4. Not sure where to turn, I opted for “local” Hometown small business. He showed up professional with great speedy response. Happy to see his son following in his footsteps. Highly recommend Kelly & his son."

"Needed our well tank replaced on 12/23, and of course this occurred hours before a family holiday party. Excellent service; timely, respectful, and professional. Highly recommend them!"

"Kelly is fantastic! We had a garage disposal fail and were looking to get it repaired ASAP. Kelly was referred to my us and immediately responded to my call. He was out a day later and quickly installed a new disposal! Excellent customer service! He was fast and did quality work. We highly recommend Kelly!"

"I originally found Kelly James Services for when I purchased a home, to have the well water tested. I since then have gone back to him for when my well water tank burst, my water heater stopped working and needed to be replaced, and just again today to replace my old and leaky outdoor hose bibs. Kelly James Plumbing does an outstanding job everytime, and will never leave you feeling bad about his work. I will always go back to him for my plumbing needs. They leave each project looking wonderful, and functioning even better. It really is top notch quality in everything they do. I highly recommend using them."

"Kelly James is amazing! I highly recommend him! Fast and efficient!! I called him with questions on my water heater and he was very knowledgeable."

"Kelly James did a great job in the knick of time for a plumbing emergency. I needed a new water heater and water softeners and didn't know who to call. My neighbor told me about him, and I know I had seen his truck around the community so I looked him up to give him a call. Him and his son are professional and cost effective. Definitely give them a call!"

"We used Kelly James on a few occasions and we are very satisfied with his work. The job was done right and in a very timely manner. When he was finished, you couldn’t even tell he had been there, it was so neat. I would recommend him anytime."

"This letter is written as a recommendation for Kelly James. Kelly has served as our plumber for over ten years. When we began requesting Kelly to provide plumbing services, he came highly recommended.

Kelly’s work ethic and level of performance have always been far above our expectations. He comes at the appointed time, is always friendly and cheerful, and knows his trade well. He has a great skill of problem solving and trouble shooting. Each time he completes the assigned task well, does it quickly, and cleans up after the job is finished. When there is follow up work to be done, he also is certain to complete the task.

On a final note of commendation, Kelly performed plumbing on our eighty year old home and had a number of options and price points. He has also done work on our newly built home with equal skill and expertness.

We would truly recommend Kelly for your plumbing needs; you will be pleased with the results."

"Kelly James Service was hired to do plumbing work at our house. He installed a water heater and water softener. The work was completed in a timely manner. I was very happy with the quality of the work and how clean the job site was left."

"Kelly James Service, Inc is a wonderful company for water issues!"

"Kelly James was highly recommended to my wife and I when our Well Pump failed.Kelly and crew came early the next morning and by days end a new pump was installed and pumping water again.We were very pleased with the quality of his work performed."

"Hire these gentlemen! The work was done on time and as quoted. I was not presented with options I didn't need. I called several other plumbers who either didn't call back or never followed through. Their service was refreshing!"

"Been using Kelly James services for over 15 years. Lost my water heater over the holidays and they replaced it in a day. Great service."

"For 25 years, when I have a plumbing problem, Kelly has been there!
We had a leaking cast iron drain pipe joint that few plumbers could repair. Kelly re-soldered it.
We had a roof vent stack on our 1890's two story house that was plugged. Kelly fixed.
We had a stream of water shooting out of an old steel pipe. Kelly fixed."

"I have been using Kelly James Services since 2009. He has done major services such as replacing my well pump and pit less adaptor on the lateral. My water went out this morning. I called Kelly up and he was there in less than an hour. He had my water up and going in less than an hour. Friendly, personable and professional. Kelly is my go to guy for any and all of my plumbing needs. He always takes care of me. Truly grateful to have found such a reliable contractor!!!"